1. FLIGHT RULES

In booking your flight with Luxor Hot Air you agree to listen carefully and obey your pilot’s instructions at all times. All booking requests are subject to availability. All flights are weather permitting. In case of cancellation by Luxor Hot Air  due to weather, a full refund will be provided.

All pick up and drop off locations and times published are an estimate only and are subject to change at short notice due to external factors such as road closures, traffic, adverse weather conditions and maintenance

Rates are quoted in USD (United States Dollar) and EGP (Egyptian Pound). Rate can be subject to change at the discretion of the Company. Payment by VISA or MASTERCARD usage: Guests using the website who are minor /under the age of 18 shall not transact on the website. The cardholder must retain a copy of transaction records and Merchant policies and rules. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt . We accept payments online using Visa , MasterCard credit/debit card.

Refunds will be done only through the Original Mode of Payment. We will not deal or provide any flights to any of The Office of Foreign Assets Control sanctions countries in accordance with the law of Egypt.

The Company has the right to refuse to carry a passenger whose behaviour is detrimental to the enjoyment of the others, you agree to accept the authority of the Pilot decision. Our staffs are entitled to a safe flight environment. Any threats to safety, being physical or verbal, or inappropriate behavior may result in removal from the trip.

If the Pilot requires a guest to leave the flight, no refunds will be given and that passenger will be responsible for his own flight costs.

2. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

3. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

Our system administrators.

Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

4. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

We only cancel when heavy winds, rain, or extremely bad visibility force us to do so. If your flight is cancelled, you will be refunded in full. Alternatively, we can book you in our next flight if your schedule and availability in our balloons allow us to.

1. Flights operate in the early morning just before dawn, pick-up time is confirmed the evening prior to the flight.  Flights must be booked in advance and include:

-passenger insurance coverage;

-transportation from/to all Luxor accommodation;

-refreshments (coffee, tea, sponge cake/biscuit) served during the boat crossing of the Nile;

-certificate at the end of the flight.

Balloons operate from the West Bank and flights last 40 minutes minimum depending on weather conditions.

• If flights cannot take place due to weather conditions and no suitable alternative can be offered, a full refund will be given.

2. Health & Safety: Passengers must be in good physical and mental health and will be required to sign a waiver of release indicating as such before boarding the balloon. Passengers must be physically able to climb over the side (about 47 inches or 1,20 m high), into the basket with the steps provided, stand unassisted for the length of the flight and adopt the bended knee seated landing position.

We make every effort to ensure that people with disabilities have the opportunity to participate in balloon flights wherever it is possible and safe to do so. When booking Magic Horizon Balloons must be advised of any guests with heart conditions, back or hip problems, weak knees or ankles, fainting spells, individual weight in excess of 250 lbs (120 kg), recent surgeries or currently under the care of a physician. You must not fly if you are suffering from any significant medical condition or if you have recently undergone major surgery. Pregnant women should not fly.

• Minimum age for children is 6 years.

3. Clothing: Passengers should wear outdoor clothing that is comfortable for the particular season and the time of the flight. As hot air balloons travel at the same speed as the winds surrounding them, wind chill is eliminated. Flat shoes or trainers are recommended. For winter and cool weather flying, we recommend wearing layers of clothes. Put on as many as needed to remain comfortable. You can always remove a layer or two. It will not be noticeably colder in the balloon. If temperatures are comfortable on the ground, you should be comfortable in the air. We suggest a hat or head covering, during take-off you usually feel radiant heat from the burner.

Do not overdress, particularly in the summer.

4.On Board Luggage: Due to limited space in the basket, back packs and big camera bags remain on the ground, in our vans.

Out of CAA rules cameras are not allowed.

5. Last minute cancellations and no shows will be charged fully as per agreed rate.

6. Liability of Release Form: We require all passengers comply with, and follow explicitly, the directions or instructions of Magic Horizon Balloons pilots at all times. Therefore, Magic Horizon Balloons requires passengers to sign a waiver after a verbal pre-flight briefing and prior to boarding the balloon. A parent or guardian will have to sign for anyone under the age of 18.

7. Gift Certificate: 1.There is no expiration date. Gift certificates are valid until they are used, and flights can be rescheduled at any time. Flight certificate holders receive scheduling priority. 2.Certificates are transferable.3.Certificates are refundable. A full refund (less a 20% booking fee) is available upon request for a period of 4 months from the date of purchase. The booking charge covers the costs incurred in communication, record-keeping, personnel